Taxpayer Customer Service Survey


1. When and how did you learn about the FIRS initiatives (e-Filing, e-Payment, e-Receipt, e-Stamp-duty, Helpdesk and FAQ)?
Sensitization (Media)
FIRS-offices/staff
Family and/or friends
Other agencies please write the Agency

2. Have you ever visited the FIRS website?
Yes
No
(b.) If Yes, How often and when

3. Have you ever been notified of status of your e-TCC application
Yes
No


4. How do you file your tax returns?
Manual
Online

5. Are you aware that you can perform your tax affairs on line from the comfort of your home or office anywhere in world?
Yes
No
(b.) If Yes, How did you find out?

6. What has been your experience with the e-Services platforms and were your expectations met?
Satisfied
Not Satisfied
(b.) What can we do to make paying your taxes easier


7. Have you updated your most recent email /contact details on the FIRS e-platform/FIRS offices?
Yes
No

8. Are the e-service platforms helpful to your business?
Yes
No
(b.) a) If yes, how has it been helpful?

9. Are you familiar with the FIRS helpdesk?
Yes
No

10. How quickly were you issued a user name and password?
0 to 1hr
1-2 hours
2-3 hours
Other

11. What is your biggest challenge with respect to FIRS processes /platforms?


12. What can the FIRS do to enhance your experience as a taxpayer?